Delivery policy
At Amory & Co, we strive to make the ordering and delivery process as smooth and straightforward as possible. Below, we provide an overview of how your order will be processed and dispatched.
Order Processing & Delivery
Once your order is placed, we require 1–3 working days to process it. Typically, orders are processed within one working day during the week. However, if you place an order over the weekend, processing may take slightly longer.
Our daily order cut-off time is 6:00 PM (18:00). Orders placed after this time will be processed on the next working day.
Please note that working days are Monday to Friday.
After processing, your order will be dispatched, and delivery generally takes 6–10 working days.
Placing an Order
Shopping with Amory & Co is simple and straightforward:
-
Visit the product page and select your desired item.
-
Click "Add to Cart" to add the product.
-
Check that you have selected the correct size, colour and variant.
-
Click "Checkout" to enter your delivery details.
-
Make sure your address details are correct before clicking "Continue to Payment."
Accepted Payment Methods
-
Credit Card (Mastercard, Discover, Visa)
-
Google Pay
-
Apple Pay
-
Shop Pay
Delivery Costs
We are pleased to offer free delivery on all orders. There are no hidden fees or minimum order requirements.
Order Dispatch & Delivery
We ensure that all orders are processed and dispatched as efficiently as possible. To keep our prices fair and competitive, we consolidate orders and dispatch them once we reach our minimum delivery volume.
Order Marked as Delivered but Not Received
Once an order has been dispatched, we provide tracking information so customers can follow the delivery progress. If the courier confirms that a parcel has been delivered to the delivery address provided at checkout, the order is considered fulfilled and completed. From that moment, responsibility for the parcel transfers to the customer.
If you believe your parcel has been marked as delivered but you have not received it, please:
-
Check the delivery address provided in your order confirmation.
-
Check with neighbours, household members or building management in case the parcel was received on your behalf.
-
Contact the courier directly to request more detailed delivery information.
While we are not responsible for parcels that are lost or stolen after confirmed delivery, we understand this situation can be frustrating. We will gladly support you by providing the necessary tracking details and assisting with opening an investigation with the courier.
Important Notice
Due to high demand, delivery times may occasionally be delayed. We appreciate your patience and understanding.
If you need your order to be dispatched urgently, please contact our customer service team by email, and we will do our best to accommodate your request.
Our customer support team is available 24/7 to assist you with any questions or concerns.
If you have any further questions, feel free to contact our support team. We are always happy to assist you!