Return and Refund Policy

Can I Return My Order?

Yes, you can return your order within 30 days of receiving it if you are not satisfied with your purchase. However, the following conditions must be met:

The item must be returned in its original condition, including all components, accessories and packaging.

The product must show only normal handling; damage caused by improper use is not eligible for return.

Hygiene-sensitive products must be thoroughly cleaned before being returned.

If the item is defective upon arrival, it must be reported immediately.

The customer is responsible for all return delivery costs.

We reserve the right to reject returns if items appear to have been used, damaged or do not meet our return conditions.

How to Return Your Order

If your order meets the return conditions, please follow these steps:

Send an email to: support@amoryandco.com

Include the following details:

• Order number

• Reason for return

Once we receive your request, we will provide you with the correct return address. Please do not send returns to the sender's address. Returns must be sent to the address provided by our team.

Please note: Returns can only be accepted after your parcel has been delivered.

It is not possible to return or recall a parcel while it is in transit.

Order Cancellation Policy

Once an order has been placed, it is not possible to cancel or modify it.

This is because our fulfilment system is fully synchronised with our logistics partners. The moment an order is confirmed, it is automatically sent to our logistics network for processing, packing and preparation for dispatch.

Once this process has started, the order cannot be interrupted or reversed manually.

We understand this may be inconvenient, but this system ensures that all stock and tracking information remains accurate and traceable throughout the entire fulfilment process.

Refunds

All returned items are first inspected by our team. Once approved, refunds may take up to 10 working days to be processed. Refunds will be issued using the original payment method, unless otherwise agreed.

All returns must be sent to the return address provided by our team.

Please note that return delivery costs are the responsibility of the customer.

For any further questions, feel free to contact our customer service team at support@amoryandco.com.